Update - We have identified and addressed the issue affecting our data ingest, we are currently working on increasing the ingest capacity to address data backlog
Jun 30, 2025 - 06:40 PDT
Jun 30, 2025 - 06:40 PDT
Identified - The issue has been identified and a fix is being implemented.
Jun 27, 2025 - 07:39 PDT
Jun 27, 2025 - 07:39 PDT
Investigating - We are currently investigating this issue.
Jun 27, 2025 - 06:54 PDT
Jun 27, 2025 - 06:54 PDT
Update - Our data operations have returned to normal operating conditions, we are continuing to monitor
Jun 26, 2025 - 12:11 PDT
Jun 26, 2025 - 12:11 PDT
Update - We are continuing to monitor for any further issues.
Jun 22, 2025 - 23:44 PDT
Jun 22, 2025 - 23:44 PDT
Update - We are continuing to monitor for any further issues.
Jun 21, 2025 - 07:02 PDT
Jun 21, 2025 - 07:02 PDT
Update - Scheduled maintenance work resulted in our primary servers reporting severely degraded performance processing incoming data. Upon further investigation, the degradation was ultimately tracked to one of our replicated databases experiencing increased CPU and i/o pressure. Our teams continued the investigation and narrowed the performance issue to a configuration item limiting the memory usage of the replicated server. On 6/13/2025 at 22:00 MST, the configuration was updated, and the replicated database was recycled, allowing the database to return to normal operating conditions.
As the system returned to normal processing speeds, it has been continuing to bring the backlogged data up to our servers to be available on our platform. We are aware of sites with remaining backlogged data and are working to provide additional capacity to bring them up to date.
Jun 20, 2025 - 20:07 PDT
As the system returned to normal processing speeds, it has been continuing to bring the backlogged data up to our servers to be available on our platform. We are aware of sites with remaining backlogged data and are working to provide additional capacity to bring them up to date.
Jun 20, 2025 - 20:07 PDT
Update - We are continuing to monitor for any further issues.
Jun 20, 2025 - 05:49 PDT
Jun 20, 2025 - 05:49 PDT
Update - We're continuing to monitor system performance and are seeing steady improvements in the sites that are currently backlogged. Thank you for your patience.
Jun 19, 2025 - 13:24 PDT
Jun 19, 2025 - 13:24 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 2025 - 07:05 PDT
Jun 16, 2025 - 07:05 PDT
Identified - The issue has been identified and a fix is being implemented.
Jun 13, 2025 - 23:24 PDT
Jun 13, 2025 - 23:24 PDT
Investigating - We are currently investigating this issue.
Jun 12, 2025 - 06:54 PDT
Jun 12, 2025 - 06:54 PDT
Identified - The issue has been identified and a fix is being implemented.
Jun 10, 2025 - 00:44 PDT
Jun 10, 2025 - 00:44 PDT
Investigating - We are investigating an issue causing delays. After monitoring, we are looking back into this initial issue.
Jun 05, 2025 - 16:22 PDT
Jun 05, 2025 - 16:22 PDT
Update - We are continuing to monitor for any further issues.
Jun 02, 2025 - 10:10 PDT
Jun 02, 2025 - 10:10 PDT
Monitoring - The issue has been identified and resolved. We will continue to monitoring this until all device data has been backfilled.
Jun 02, 2025 - 10:07 PDT
Jun 02, 2025 - 10:07 PDT
Investigating - We are currently investigating this issue.
Jun 02, 2025 - 06:27 PDT
Jun 02, 2025 - 06:27 PDT
PowerTrack US
Degraded Performance
REST API
Operational
SOAP API
Operational
PL1K Data Processing
Operational
PM2K Data Processing
Operational
Cell Modem Data Processing
Operational
User Interface (HTML)
Under Maintenance
User Interface (Silverlight)
Under Maintenance
Public Display Endpoints
?
Under Maintenance
Data Ingest
?
Degraded Performance
Alerts - Device to Server Communications
?
Operational
Locus to Powertrack Data Pipeline
?
Operational
PVGuard to Powertrack Data Pipeline
Operational
Deck to PowerTrack Data Pipeline
Operational
Image Uploads
?
Operational
Obvius Ingest
?
Operational
Emails
?
Operational
MiniSites
Operational
PowerDisplay
Operational
Site VPN Tunnel and VPN client access
?
Operational
Modem Heartbeats non-VPN-cloud
Operational
Yaskawa Solectria Solar
?
Operational
Modem heartbeats - Cloud
Operational
Maps API - Bing
?
Operational
LocusNOC
Operational
API
Operational
Data Acquisition
Operational
User Interface
Operational
Reports
Operational
External Weather Data
?
Operational
Kiosks
Operational
Waterfall Data
Operational
LocusNET
?
Operational
LocusDAS
Operational
Data Ingests
Operational
LGate
Operational
CatM Meter
Operational
mocquisuite
Operational
Enphase
?
Operational
PowerTrack EU
Operational
REST API
Operational
SOAP API
Operational
PL!K Data Processing
Operational
Cell Modem Data Processing
Operational
User Interface (HTML)
Operational
User Interface (Silverlight)
Operational
PM2K Data Processing
Operational
Public Display Endpoints
Operational
Campbell Scientific Data Ingest
Operational
Alerts - Device to Server Communications
Operational
PVGuard to Powertrack Data Pipeline
Operational
PMCE Ingest
Operational
DECK
Operational
DECK SMA
?
Operational
DECK Devices
Operational
Draker
Operational
Campbell Scientific Data Ingest
?
Operational
Athena
Operational
Athena Analyzer and Simulations
?
Operational
Athena Access Manager
?
Operational
Athena Explorer
?
Operational
Athena PowerBidder
?
Operational
Athena PowerTrack APM
?
Operational
Athena Event Manager / Rules Engine and Editor
?
Operational
Athena Supervisor
?
Operational
Athena Tariffs
?
Operational
Athena User Management
?
Operational
Athena Data & Core Services
?
Operational
Athena External Data Acquisition
?
Operational
Athena Forecast Services
?
Operational
Athena Events Dispatch
?
Operational
Athena Optimization Services
?
Operational
Athena Power Controller and Edge Hardware
Operational
Athena Power Controller
?
Operational
Athena Power Plant Controller
?
Operational
Athena Modular Energy Controller
?
Operational
SCADA
?
Operational
Athena Edge Hardware
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance