Monitoring - Iterative changes with vendor participation have improved reliability of daily meter reading ingestion, which remains closely scrutinized to preclude data gap recurrence. Processes and procedures are underway to apply retroactive reading inclusion across the fleet on a a rolling 60 day basis, with operation set to commence within the next 5 business days, after a small subset (~2k meters) has been completely confirmed w.r.t. daily data integrity, which is presently in review.

Updates will be posted as we have new information, particularly an ETA on completion.
Oct 15, 16:10 PDT
Update - We are experiencing delayed or missing data from our CATM meters as a result of issues communicating with meters and the data ingestion workflow to LocusNOC. We are working closely with our vendor to resolve this ASAP. We will provide updates as they become available.
Sep 30, 10:41 PDT
Update - We are continuing to work on a fix for this issue. At this time, some data has been ingested into DAS. Updates will be posted as we have new information.
Sep 10, 23:00 PDT
Identified - The vendor has been contacted regarding investigation findings and additional testing underway to fully isolate the matter to resolution. Readings are approximately 36 hours behind, yet are present in the upstream system database. More information to be provided as it becomes available.
Sep 10, 20:32 PDT
Investigating - We are continuing to investigate the issue. Updates will be posted as we have new information.
Sep 10, 16:04 PDT
Identified - We have identified an issue which may result in delays in identifying and resolving an alert condition where a device stops communicating with AlsoEnergy servers.
Apr 20, 11:09 PDT
PowerTrack Degraded Performance
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
SOAP API Operational
90 days ago
100.0 % uptime
Today
PL1K Data Processing Operational
90 days ago
100.0 % uptime
Today
PM2K Data Processing Operational
90 days ago
100.0 % uptime
Today
Cell Modem Data Processing Operational
90 days ago
100.0 % uptime
Today
User Interface (HTML) Operational
90 days ago
100.0 % uptime
Today
User Interface (Silverlight) Operational
90 days ago
100.0 % uptime
Today
Public Display Endpoints ? Operational
90 days ago
100.0 % uptime
Today
Campbell Scientific Data Ingest ? Operational
90 days ago
100.0 % uptime
Today
Alerts - Device to Server Communications ? Degraded Performance
90 days ago
100.0 % uptime
Today
Locus to Powertrack Data Pipeline ? Operational
90 days ago
100.0 % uptime
Today
LocusNOC Partial Outage
90 days ago
95.02 % uptime
Today
API Partial Outage
90 days ago
84.21 % uptime
Today
Data Acquisition Partial Outage
90 days ago
80.95 % uptime
Today
User Interface Operational
90 days ago
100.0 % uptime
Today
Reports Operational
90 days ago
100.0 % uptime
Today
External Weather Data ? Operational
90 days ago
100.0 % uptime
Today
Kiosks Operational
90 days ago
100.0 % uptime
Today
Waterfall Data Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 28, 2020

No incidents reported today.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020
Resolved - This incident has been resolved.
Oct 19, 06:50 PDT
Investigating - We are investigating an issue that is causing Itron meter data to be delayed. We will provide more updates as they are available.
Oct 18, 19:43 PDT
Oct 18, 2020
Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

Unresolved incident: CATM upstream export to DAS delayed.

Oct 14, 2020

No incidents reported.