Update - We have worked with the vendor and implemented a change which has improved DAS for residential Vision CatM meter reporting. We are maintaining diligence in assessing fleet recovery, presently calculated at 73%, and have upgraded the degradation to minor impact remaining not fully operational at this time. Further status will be provided as we monitor for full recovery.
Jan 31, 21:04 PST
Update - We are continuing to monitor for additional issues, and coordinating with the vendor for additional fixes. Most meters have reconciled and recovered. Meter data should be appearing via LocusNOC and API. We will update as necessary.
Jan 21, 12:18 PST
Monitoring - Work is continuing on further isolation/troubleshooting of communication issues between the upstream DAS and the meters. Review of settings were undertaken and incremental adjustments made, with additional changes anticipated to preclude recurrence. We are continuing to monitor progress of reading data "catchup", propagation of readings into the downstream enduser datastore and will continue to assess and provide updates as additional information becomes available.
Jan 21, 00:18 PST
Identified - We have identified the issue. Meters should be polling on next read cycles. Due to the backlog, we are unsure how many cycles will be required since successful reads will take longer than usual. More information as it becomes available. Further investigation is underway to characterize the fleet impact.
Jan 20, 16:01 PST
Investigating - We are currently investigating an issue affecting DAS for residential Vision CatM meters. We have contacted the vendor for the related system to assist in identifying the cause. Meter data since Saturday will be unavailable in LocusNOC until the DAS issue is resolved. We will update as soon as additional information is available.
Jan 20, 11:35 PST
Investigating - LocusNOC and the API presently display less than expected number of datapoints (96 per day, typical). We are investigating this issue. More updates as they become available.
Dec 17, 12:19 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 16, 10:30 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 16, 10:29 PST
Update - We are continuing to investigate this issue.
Jan 16, 10:29 PST
Investigating - Scheduled maintenance at NOAA lead to an unscheduled outage at the agency. NOAA is working to resolve the issue, but satellite imagery is expected to be delayed through the weekend. New VI data will remain unavailable through the weekend.
Jan 16, 10:29 PST
PowerTrack Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
SOAP API Operational
90 days ago
100.0 % uptime
Today
PL1K Data Processing Operational
90 days ago
100.0 % uptime
Today
PM2K Data Processing Operational
90 days ago
100.0 % uptime
Today
Cell Modem Data Processing Operational
90 days ago
100.0 % uptime
Today
User Interface (HTML) Operational
90 days ago
100.0 % uptime
Today
User Interface (Silverlight) Operational
90 days ago
100.0 % uptime
Today
Public Display Endpoints ? Operational
90 days ago
100.0 % uptime
Today
LocusNOC Partial Outage
90 days ago
98.35 % uptime
Today
API Operational
90 days ago
99.9 % uptime
Today
Data Acquisition Degraded Performance
90 days ago
99.51 % uptime
Today
User Interface Operational
90 days ago
99.9 % uptime
Today
Reports Operational
90 days ago
99.9 % uptime
Today
External Weather Data ? Partial Outage
90 days ago
89.33 % uptime
Today
Kiosks Operational
90 days ago
99.9 % uptime
Today
Waterfall Data Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Feb 17, 2020

No incidents reported today.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.

Feb 3, 2020

No incidents reported.