We have identified and addressed the issue affecting our data ingest, we are currently working on increasing the ingest capacity to address data backlog
Posted Jun 30, 2025 - 06:40 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 27, 2025 - 07:39 PDT
Investigating
We are currently investigating this issue.
Posted Jun 27, 2025 - 06:54 PDT
Update
Our data operations have returned to normal operating conditions, we are continuing to monitor
Posted Jun 26, 2025 - 12:11 PDT
Update
We are continuing to monitor for any further issues.
Posted Jun 22, 2025 - 23:44 PDT
Update
We are continuing to monitor for any further issues.
Posted Jun 21, 2025 - 07:02 PDT
Update
Scheduled maintenance work resulted in our primary servers reporting severely degraded performance processing incoming data. Upon further investigation, the degradation was ultimately tracked to one of our replicated databases experiencing increased CPU and i/o pressure. Our teams continued the investigation and narrowed the performance issue to a configuration item limiting the memory usage of the replicated server. On 6/13/2025 at 22:00 MST, the configuration was updated, and the replicated database was recycled, allowing the database to return to normal operating conditions.
As the system returned to normal processing speeds, it has been continuing to bring the backlogged data up to our servers to be available on our platform. We are aware of sites with remaining backlogged data and are working to provide additional capacity to bring them up to date.
Posted Jun 20, 2025 - 20:07 PDT
Update
We are continuing to monitor for any further issues.
Posted Jun 20, 2025 - 05:49 PDT
Update
We're continuing to monitor system performance and are seeing steady improvements in the sites that are currently backlogged. Thank you for your patience.
Posted Jun 19, 2025 - 13:24 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 16, 2025 - 07:05 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 13, 2025 - 23:24 PDT
Investigating
We are currently investigating this issue.
Posted Jun 12, 2025 - 06:54 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 10, 2025 - 00:44 PDT
Investigating
We are investigating an issue causing delays. After monitoring, we are looking back into this initial issue.
Posted Jun 05, 2025 - 16:22 PDT
Update
We are continuing to monitor for any further issues.
Posted Jun 02, 2025 - 10:10 PDT
Monitoring
The issue has been identified and resolved. We will continue to monitoring this until all device data has been backfilled.
Posted Jun 02, 2025 - 10:07 PDT
Investigating
We are currently investigating this issue.
Posted Jun 02, 2025 - 06:27 PDT
This incident affects: PowerTrack US (Data Ingest).